Terms & Conditions

Terms & Conditions

These terms do not supersede your statutory rights under the Sale of Goods Act, but are designed to clarify the principles and procedures of how we operate. Placing an order signifies that you have read and agree to our terms and conditions of sale.  Discerning Dogs reserves the right at any time to modify, alter, amend or update these terms and conditions, and you agree to be bound by such modifications, alterations, amendments or updates.



Discerning Dogs reserves the right to alter prices at any time, without giving prior notice.  


Ordering Products and Payment

Discerning Dogs uses Paypal, a secure payment method that allows customers to pay for goods using their Paypal account, or a credit or debit card.  Discerning Dogs will accept no responsibility or liability for failure of the secure online payment system.  Once payment has been received Discerning Dogs will send an e-mail confirming the order.  Discerning Dogs are under no obligation to fulfil any order and shall at its discretion elect not to comply with any order.


Discerning Dogs will endeavour to deliver the product in the time frames stated on the website and if there is going to be a delay or if an item is out of stock then you will be notified within 2 working days. 


All orders will be despatched using either Royal Mail or a courier service of Discerning Dogs choice.  Some parcels may require a signature on arrival therefore you must use a delivery address where someone will be present to accept the delivery and sign for the goods.


Prices quoted for delivery are for Mainland UK only and there may be additional charges for The Highlands, Northern Ireland, The Channel Islands or other remote places within the UK.  Standard delivery is charged at £3.95 for UK Mainland addresses, deliveries to The Highlands, Northern Ireland, The Channel Islands and remote areas of the UK may incur extra delivery charges.  Delivery will normally be 2-3 days from the date of despatch unless stated otherwise.  All orders over £50 shall be delivered free to the UK Mainland.  International delivery is charged at varying rates depending on the country from which the order originated.  Goods delivered to addresses outside of the UK may be liable for customs duties and these are the sole responsibility of the customer and Discerning Dogs accepts no liability for any duties or taxes levied at the point of entry.  Please contact amanda@discerningdogs.co.uk for more information regarding International delivery charges.


Returns, Cancellations and Faulty goods

Goods should be inspected by the customer on arrival and any damages or omissions should be reported to Discerning Dogs in writing within 3 days of the receipt of the goods.  If for any reason you are not delighted with your purchase then you may return it for a full refund within 7 days of receipt of the product providing the item is returned in its original packaging with all tags still intact.  If you would like to return an item please fill in our returns form, located on the footer of our homepage, stating the reason for the return and we will contact you as soon as possible.  Postage for the return of items that are not faulty is to be paid by the customer and you are required to use a signed for service when returning goods to assist you with proof of posting should the package be undelivered.  Made to measure or personalised items are not refundable unless the item is found to be faulty, and we have been notified within 28 days of receipt of the product.  All refunds will be made using the original payment methods and will be actioned as soon as possible after receipt of the returned goods provided they are returned in original condition.  Any goods that are returned not in original condition or with parts broken or missing will not be eligible for a refund.


Were a product is found to be faulty or not the product that was ordered please contact us within 7 days of the receipt of the product and we will work with you to resolve any issues as quickly as possible.  If the product is found to be faulty after 28 days but within 6 months of the date of purchase, Discerning Dogs will exchange or repair the product subject to the fault being the result of normal wear and tear.  Discerning Dogs will not be liable for any faults that result from misuse of the product or from not being cared for in line with Discerning Dogs care instructions.  Discerning Dogs will not be held responsible for any goods purchased from this site after 6 months from the receipt of the goods.


Data Protections and Confidentiality

Discerning Dogs will take all reasonable precautions to ensure that information supplied to us by our customers is kept safe and strictly confidential.  We will not supply data to third parties except where required to under the law.  We may use your information to advise you of goods, special offers or competitions but only where you have given permission for such use.  We do not store details of credit card details and all payments will be processed through Paypal.


Limitation of Liability and Disclaimer

Discerning Dogs will not be held responsible for any injury or accident caused to pets because of misuse or unsupervised use of any goods purchased from this site.  Whilst we endeavour to ensure that images and descriptions are accurate they should be used as a guide only.



The content of this site is copyright of Discerning Dogs and you may not reproduce, publish, transmit, distribute, display, modify, sell or exploit in anyway, in whole or in part any part of the website contents without the express permission of Discerning Dogs.